PREVENÇÃO DE PERDAS NO VAREJO: UMA REVISÃO SISTEMÁTICA
DOI:
https://doi.org/10.24883/IberoamericanIC.v7i2.222Keywords:
Prevenção de perdas, Varejo, Revisão sistemática, Loss prevention, Retail, Systematic reviewAbstract
A prevenção de perdas no varejo é uma prática gerencial usual em diversas empresas no setor privado, porém pouco explorado por acadêmicos no Brasil. Este trabalho realizou uma revisão sistemática de 604 publicações acadêmicas, com o objetivo de analisar quais são os principais elementos de pesquisa privilegiados nesse campo de atuação. Este método permitiu a identificação de cinco grandes temas de pesquisa e seis subtemas mais explorados na área de prevenção de perdas. Em particular, identificou-se que o furto externo é o tema mais privilegiado pela literatura. A sistematização dos artigos mostrou que a prevenção de perdas é um assunto relevante dentro do campo da administração com poucas pesquisas no Brasil, tendo potencial para ser mais explorado em investigações empíricas.
Downloads
References
ALSTETE, J. Inside advice on educating managers for preventing employee theft. International Journal of Retail & Distribution Management, v.34, n.11, p. 833-844, 2006. DOI: https://doi.org/10.1108/09590550610710237
ANGELO, C. F.; SIQUEIRA, J. P. L. Etiquetagem na origem no Brasil: tendências e possíveis consequências. Revista de Administração Mackenzie, v. 4, n. 1, p. 13-24, 2003. DOI: https://doi.org/10.1590/1678-69712003/administracao.v4n1p14-24
ASQUITH, J; BRISTOW, D. To catch a thief: a pedagogical study of retail shoplifting. Journal of Education for Business, v. 75, n 5, p. 271-276, 2000. DOI: https://doi.org/10.1080/08832320009599027
ASTOR, S. D. The inventory shortage enigma of the discount industry. Journal of Retailing, v. 40, n. 2, p. 31-42, 1964.
AVERY, D.; MCKAY, P.; HUNTER, E. Demography and disappearing merchandise: how older workforces influence retail shrinkage. Journal of Organizational Behavior, v. 33, n. 1, p. 105-120, 2012. DOI: https://doi.org/10.1002/job.749
BABIN, B; BABIN, L. Effects of moral cognitions and consumer emotions on shoplifting intentions. Psychology & Marketing, v. 13, n. 8, p. 785-802, 1996. DOI: https://doi.org/10.1002/(SICI)1520-6793(199612)13:8<785::AID-MAR5>3.0.CO;2-B
BAILEY, A. A. Retail employee theft: a theory of planned behavior perspective. International Journal of Retail & Distribution Management, v. 34, n.11, p. 802-81, 2006. DOI: https://doi.org/10.1108/09590550610710219
BAMFIELD, J. Shrinkage, shoplifting and the cost of retail crime in Europe: a cross-sectional analysis of major retailers in 16 European countries. International Journal of Retail & Distribution Management, v. 32, n. 5, p. 235-241, 2004. DOI: https://doi.org/10.1108/09590550410699233
BAMFIELD, J. Sed quis custodiet? Employee theft in UK retailing. International Journal of Retail & Distribution Management, v. 34, n 11, p. 845-859, 2006. DOI: https://doi.org/10.1108/09590550610710246
BELLUR, V. V. Shoplifting: can it be prevented? Journal of the Academy of Marketing Science, v. 9, n. 1-2, p. 78-87, 1981. DOI: https://doi.org/10.1007/BF02723567
BOWES, D. R. A two-stage model of the simultaneous relationship between retail development and crime. Economic Development Quarterly, v. 21, n. 1, p. 79-90, 2007. DOI: https://doi.org/10.1177/0891242406292465
BRESSLER, M. S. The enemy within: a study of employee criminal activity and its impact on business. Entrepreneurial Executive, v. 16, p. 49-61, 2011.
BUDDEN, M; YEARGAIN, J; MILLER, JR., J. Strategies for Dealing with Shoplifting: A Managerial and Legal Persp
ective. American Business Review, v. 9, n. 1, p. 28-41, 1991. DOI: https://doi.org/10.1177/000313139104100415
CHAPMAN, P.; TEMPLAR, S.. Scoping the contextual issues that influence shrinkage measurement. International Journal of Retail & Distribution Management, v. 34, n. 11, p. 860-872, 2006. DOI: https://doi.org/10.1108/09590550610710255
COX, D.; COX, A. D.; MOSCHIS, G. P. When consumer behavior goes bad: an investigation of adolescent shoplifting. Journal of Consumer Research, v.17, p.149-159, 1990. DOI: https://doi.org/10.1086/208545
CROSSAN, M.M.; APAYDIN, M.. A multi-dimensional framework of organizational innovation: A systematic review of the literature. Journal of Management Studies, v. 47, n. 6, p. 1154-1191, 2010. DOI: https://doi.org/10.1111/j.1467-6486.2009.00880.x
DAWSON, S. Consumer responses to electronic article surveillance alarms. Journal of Retailing, v. 69, n. 3, p. 353-362, 1993. DOI: https://doi.org/10.1016/0022-4359(93)90011-7
DICKERSON, K. The Shoplifting Epidemic: Some Implications for Consumer Educators. Journal of Consumer Affairs, v. 13, n. 2, p. 393-397, 1979. DOI: https://doi.org/10.1111/j.1745-6606.1979.tb00155.x
EL-DIRGHAMI, A. Shoplifting among students. Journal of Retailing, v. 50, n. 3, p. 33-42, 1974.
EUROMONITOR INTERNACIONAL. Global Retail Theft Barometer, 2012-2013. New Jersey: Checkpoint, 2013.
FARIA, A. J. Minimizing shoplifting losses: some practical guidelines. Journal of Small Business Management, v. 15, n. 4, p. 37-43, 1977.
FERREIRA, E; CARVALHO, H. 2009. Inhibiting factors in a hypothetical shoplifting situation. Issues of Business & Law, v.1, p.101-114, 2009. DOI: https://doi.org/10.2478/v10088-009-0010-0
FRENCH, W; CRASK, M; MADER, F. Research Note: Retailer's Assessment of the Shoplifting Problem. Journal of Retailing, v. 60, n. 4, p. 108-115, 1984.
FRIEND, L. A.; COSTLEY, C. L.; BROWN, C. Spirals of distrusts vs of trust in retail customer service: consumers as victims or allies. The Journal of Services Marketing, v. 24, n. 6, p. 458-467, 2010. DOI: https://doi.org/10.1108/08876041011072573
GEURTS, M; ANDRUS, R; REINMUTH, J. Researching Shoplifting and Other Deviant Customer Behavior Using the Randomized Response Research Design. Journal of Retailing, v. 51, n. 4, p. 43-48, 1975.
GLASSCOCK, S. G.; RAPOFF, M. A.; CHRISTOPHERSEN, E. R. Behavioral Methods to Reduce Shoplifiting. Journal of Business and Psychology, v. 2, n. 3, p. 272-278, 1988. DOI: https://doi.org/10.1007/BF01014044
GUFFEY, H, JR.; HARRIS, J; LAUMER JUNIOR J. F.; Shopper Attitudes Toward Shoplifting and Shoplifting Preventive Devices. Journal of Retailing, v. 55, n. 3, p. 75-89, 1979.
GUTHRIE, J.; GUTHRIE, A. A research agenda for loss prevention. International Journal of Retail & Distribution Management, v. 34, n. 11, p. 873-878, 2006. DOI: https://doi.org/10.1108/09590550610710264
HAYES, R.; DOWNS, D. M.; BLACKWOOD, R. Anti-theft procedures and fixtures: a randomized controlled trial of two situational crime prevention measures. Journal of Experimental Criminology, v. 8, n. 1, p. 1-15, 2012. DOI: https://doi.org/10.1007/s11292-011-9137-5
HIGGINS, JPT; GREEN S. Cochrane Handbook for Systematic Reviews of Interventions. Chichester: Wiley-Blackwell, 2008. DOI: https://doi.org/10.1002/9780470712184
HOWELL, S.; LEHOCKY, M. Pattern analysis of data for control system diagnosis. European Management Journal, v. 15, n. 2, p. 167-173, 1997. DOI: https://doi.org/10.1016/S0263-2373(96)00086-2
KAJALO, S.; LINDBLOM, A. Surveillance investments in store environment and sense of security. Facilities, v. 28, n. 9-10, p.465-474, 2010. DOI: https://doi.org/10.1108/02632771011057198
KRASNOVSKY, T.; LANE, R. C. Shoplifting: A review of the literature. Aggression and Violent Behavior, v. 3, n. 3, p. 219-235, 1998. DOI: https://doi.org/10.1016/S1359-1789(97)00022-0
LAPA, J. C. Mais perdendo menos: como combater as perdas no varejo. Brasília: SENAC DF, 2010.
LAWRENCE, G. Designing out crime: the retail perspective. International Journal of Retail & Distribution Management, v. 32, n. 12, p. 572-576, 2004. DOI: https://doi.org/10.1108/09590550410570055
LEAVER, D. Legal and social changes affecting UK retailers’ response to consumer theft. International Journal of Retail & Distribution Management, v. 21, n. 8, p. 29-33, 1993. DOI: https://doi.org/10.1108/09590559310050847
LIN, B.; HASTINGS, D. A.; MARTIN, Christopher. Shoplifting in Retail Clothing Outlets. International Journal of Retail & Distribution Management, v. 22, n. 7, p. 24-29, 1994. DOI: https://doi.org/10.1108/09590559410069909
LOSS PREVENTION FOUDATION (LPF). What is Loss Prevention? [2012]. Disponível em: <http://losspreventionfoundation.org/___pdfs%5Ccareers%5CWhatIsLP.pdf>. Acesso em: 27 abr.2014.
MCNEES, M. P. et al. An experimental analysis of a program to reduce retail theft. American Journal of Community Psychology, v. 8, n. 3, p. 379-385, 1980. DOI: https://doi.org/10.1007/BF00894349
MISHRA, B.K.; PRASAD, A. Minimizing retail shrinkage due to employee theft. International Journal of Retail & Distribution Management, v.34, n.11, p. 817-832, 2006. DOI: https://doi.org/10.1108/09590550610710228
NELSON, A. L.; BROMLEY, R. D. F.; THOMAS, C. J. The geography of shoplifting in a British City: Evidence from Cardiff. Geoforum, v. 27, n. 3, p. 409 - 423, 1996. DOI: https://doi.org/10.1016/S0016-7185(96)00018-8
OLIPHANT, B. J.; OLIPHANT, G. C. Using a behavior-based method to identify and reduce employee theft. International Journal of Retail & Distribution Management, v. 29, n. 10, p. 442-451, 2001. DOI: https://doi.org/10.1108/09590550110405321
PARENTE, J. Varejo no Brasil: gestão e estratégia. São Paulo: Atlas, 2000.
PASCOE, T.; LAWRENCE, G. Are intruder alarm systems effective as crime prevention measures? Aerospace and Electronic Systems Magazine, IEEE, v. 13, n. 2, p. 8-15, 1998. DOI: https://doi.org/10.1109/62.656325
PATE, S; ADAMS, M; MEYER, S. A symbolic eco-friendly solution case study of shoplifting through technology and consumer behaviour changes. Marketing Review, v. 11, n. 1, p. 57-69, 2011. DOI: https://doi.org/10.1362/146934711X565297
PHILLIPS, S.; ALEXANDER, A.; SHAW, G. Consumer Misbehavior: The Rise of Self-Service Grocery Retailing and Shoplifting in the United Kingdom c. 1950-1970. Journal of Macromarketing, v. 25, n. 1, p. 66-10, 2005. DOI: https://doi.org/10.1177/0276146705275715
PRATER, E.; FRAZIER, G. V.; REYES, P. M. Future impacts of RFID on e-supply chains in grocery retailing. Supply Chain Management, v. 10, n. 2, p. 134-142, 2005. DOI: https://doi.org/10.1108/13598540510589205
PRETIOUS, M.; STEWART, R.; LOGAN, D. Retail security: a survey of methods and management in Dundee. International Journal of Retail & Distribution Management, v. 23, n. 9, p. 28-35, 1995. DOI: https://doi.org/10.1108/09590559510098681
PROGRAMA DE ADMINISTRAÇÃO DE VAREJO DA FUNDAÇÃO INSTITUTO DE ADMINISTRAÇÃO (PROVAR/FIA). 13ª Avaliação de Perdas no Varejo Brasileiro. 2013. Disponível em: <http://provar.org/pesquisas_dinamic_conteudo.php?codigo=18>. Acesso em: 10 jun. 2014.
RAMOS, O. F. M. O furto em espaços comerciais: contributos para a compreensão das dinâmicas do crime e da prevenção no contexto. 140f. Dissertação de Mestrado em Criminologia – Universidade do Porto, Faculdade de Direito, Porto, Portugal, 2012.
SANTOS, C. E. Prevenção de perdas e gestão de riscos. São Paulo: Sicurezza, 2007.
SARASALO, E.; BERGMAN, B.; TOTH, J. Repetitive shoplifting in Stockholm, Sweden. Criminal Behaviour and Mental Health, v. 8, n. 4, p. 256-265, 1998. DOI: https://doi.org/10.1002/cbm.265
THOMAS, D; FARRELL, C. The Demographics of Shoplifting – Lincoln, Nebraska. Nebraska Journal of Economics & Business, v. 21, n. 2, p. 77, 1982.
TONGLET, M. Consumer misbehaviour: An exploratory study of shoplifting. Journal of Consumer Behaviour, v. 1, n. 4, p. 336, 2002. DOI: https://doi.org/10.1002/cb.79
TONGLET, M.; BAMFIELD, J. Controlling shop crime in Britain: costs and trends. International Journal of Retail & Distribution Management, v. 25, n. 9, p. 293-300, 1997. DOI: https://doi.org/10.1108/09590559710185772
TRANFIELD, D.; DENYER, D.; SMART, P. Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review. British Journal of Management, v. 14, n. 3, p. 207-222, 2003. DOI: https://doi.org/10.1111/1467-8551.00375
WILLMER, M.P. Deterring the Professional Shoplifter. Journal of Small Business Management, v. 14, n. 4, p. 45-47, 1976.
ZAMITH, J. L. C. Gestão de Riscos & Prevenção de Perdas. 1 ed. São Paulo: FGV, 2007.
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
1. Authors who publish in this journal agree to the following terms: the author(s) authorize(s) the publication of the text in the journal;
2. The author(s) ensure(s) that the contribution is original and unpublished and that it is not in the process of evaluation by another journal;
3. The journal is not responsible for the views, ideas and concepts presented in articles, and these are the sole responsibility of the author(s);
4. The publishers reserve the right to make textual adjustments and adapt texts to meet with publication standards.
5. Authors retain copyright and grant the journal the right to first publication, with the work simultaneously licensed under the Creative Commons Atribuição NãoComercial 4.0 internacional, which allows the work to be shared with recognized authorship and initial publication in this journal.
6. Authors are allowed to assume additional contracts separately, for non-exclusive distribution of the version of the work published in this journal (e.g. publish in institutional repository or as a book chapter), with recognition of authorship and initial publication in this journal.
7. Authors are allowed and are encouraged to publish and distribute their work online (e.g. in institutional repositories or on a personal web page) at any point before or during the editorial process, as this can generate positive effects, as well as increase the impact and citations of the published work (see the effect of Free Access) at http://opcit.eprints.org/oacitation-biblio.html
• 8. Authors are able to use ORCID is a system of identification for authors. An ORCID identifier is unique to an individual and acts as a persistent digital identifier to ensure that authors (particularly those with relatively common names) can be distinguished and their work properly attributed.
