Qualidade no atendimento com fator diferencial para as empresas conquistarem e reterem clientes. Área de vendas.
DOI:
https://doi.org/10.24883/IberoamericanIC.v7i4.226Keywords:
Atendimento, Satisfação, Fidelização, LiderançaAbstract
Este estudo tem como objetivo saber qual é a importancia de um bom antedimento para as empresas conquistarem e fidelizarem seus clientes. hoje em dia existe uma competição muito grande entre as empresas de diferentes ramos , que investem cada vez mais na qualificação dos seus colaboradores , buscando preparar suas equipes para prestarem um atendimento de excelência aos seus clientes. Deste modo, esse artigo também intenciona saber o grau de fidelidade e nível de satisfação dos clientes, como eles se relacionam com as empresas e qual é o papel da liderança na questão do atendimento.Downloads
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